Legal Issues References for Webinar

References:
1) 
http://www.nhpco.org/files/public/palliativecare/corporate-practice-of-medicine-50-state-summary.pdf

2)PHYSICAL THERAPISTS BEWARE: NEW JERSEY PHYSICAL THERAPY PRACTICES MUST BE PROFESSIONAL CORPORATIONS AND OWNED ONLY BY LICENSEES
By Ken Mailly, PT
Barry Inglett, PT, CHT, Cert MDT

Clarity is not a usual adjective describing the law. In particular, the law regarding the corporate practice of physical therapy has been muddled by seeming overlapping statutes and lack of direction from regulators and even by legal advisors. Now, these ‘thousand points of light’ have gained focus from some recent actions in New Jersey.
New Jersey courts have affirmed that which should have been clear to Physical Therapists and their attorneys:
1. New Jersey physical therapy practices must be set up as either a sole proprietorship, partnership or professional corporation;
2. New Jersey physical therapy practices must not be owned, in part or in whole, by non-licensed professionals. For example, non-licensed spouses, grandparents and business people, among others, may not be owners.
The rationale of New Jersey court decisions, and the underlying statutes and regulations, rest on serious considerations. Non-licensee owners are not bound by the professional standards of licensees, and as a result, patient care may be at risk. Secondarily, the sharing of profits among non-licensees and licensees constitutes fee splitting, and is, per se, not legal.
While these points seem straightforward, many advisors, such as lawyers and accountants, have not been too clear on these issues and their ramifications, since many Physical Therapy practices are set up as regular business corporations, some with non-licensed owners. Adding insult to injury, the mix of licensed and non-licensed owners opens the door for payers to bring a lawsuit against practice under the New Jersey Insurance Fraud Prevention Act (“Fraud Act”), the underlying fraud being the mixed ownership structure. The Fraud Act provides that an insurance company can recover compensatory damages including attorney’s fees and costs. Treble, or triple damages, may also be recovered under certain circumstances.

Why such apparent confusion?

The ownership issue has been one of constant confusion and frequent misconception for physical therapists, as well as for regulators of physical therapy, for a number of years. This confusion is compounded by the fact state laws are so variable on the matter of who “owns” physical therapy, and by extension a physical therapy “practice”. Perhaps a little background on so-called “corporate practice” might help to illuminate the issues.
Attempts to regulate, if not prohibit, the corporate practice of physical therapy in New Jersey date back to at least 1996. At that time, the New Jersey State Board of Physical Therapy Examiners (“BPTE”) proposed regulations addressing the issue. This was done as part of their “Sunset Review”, required every 5 years. They were forced, however, to reserve the sections of their proposed regulations that dealt with Corporate Practice. They again attempted to address this issue in 1997, when they drafted regulations on “Permissible business structures, prohibition on referral fees and fee splitting; professional misconduct”.
All of these attempts seem to have been blocked at various points in the regulatory review process. The most frequent reason for inaction given was that the BPTE had been blocked by the Division of Consumer Affairs, which was awaiting such a proposal from the Board of Medical Examiners.
This issue has repeatedly been brought to the forefront, due to multiple inquiries made to the BPTE regarding ownership of physical therapy services by non-physical therapists. In addition, some payers are looking to exploit some apparent legal ambiguity on the matter, by challenging the business structure of some Physical Therapy practices in New Jersey. We first became aware of this trend in November of 2002, based upon payer inquiries made to PT regarding their practice structure.
These developments gave new impetus to requests to the BPTE for clarification of permissible practice structure. In apparent response to these inquiries, the BPTE acknowledged at their meeting on April 22, 2003 that, due to recent court rulings and the new Physical Therapy Statute, this issue merited new consideration. Their position was again made clear when the Board acknowledged, in April of 2004, that the laws in New Jersey are not silent on the issue of practice structure, even though the issue may not have been directly addressed in the Physical Therapy Practice Act.
It is important to note while there were no previous court decisions dealing directly and specifically with the issue of ownership of physical therapy services, there have been decisions based on the Professional Services Corporation Act, which includes physical therapists.

In Liberty Mutual Ins. Co. v. Hyman (334 N.J. Super 400), decided June 26, 2000, the court said, “General Business Corporations cannot engage in the practice of medicine or chiropractic,” and “Chiropractors could only incorporate as professional services corporations.” In addition, the decision stated that if a general business corporation were “deemed to be lawful, it will have succeeded in creating a health care practice structure that is capable of extraordinary abuse, yet free of regulatory oversight…”

Lastly, the decision said, “The Legislature has carved several statutory exceptions from this common law ban against the corporate practice of professional services to permit hospitals, nursing homes and certain other ‘ambulatory care’ facilities to operate as general business corporations. The rationale for this exception is that the adverse influences and countervailing interests peculiar to a business corporation are minimized and overshadowed by their public necessity, by a public need to assure institutional continuity, and by the fact that such entities are regulated and inspected by the State Department Health and Senior Services.” (emphasis added)
The obvious message in this case is that the State intends to regulate the practice of health care, and will not allow any setting or entity to avoid such regulation. As stated earlier, while the references made in this decision specify medicine and chiropractic, the statute serving as the basis for this decision includes physical therapists.
An identical opinion is rendered in the second case, Prudential Property and Casualty v. Greenberg, decided March 2, 2001: “The practice structure of a general business corporation to perform medical services or chiropractic is contrary to the long-standing jurisprudence in this state and elsewhere holding that professional services such as law and medicine may not be practiced in the corporate format,…”
In Limongelli v. New Jersey State Board of Dentistry, 137 N.J. 317 (1993) the Supreme Court considered the legality of a general business corporation to render dental services. Significantly, the court noted that a general business corporation cannot engage in the practice of dentistry. Id at 331. For the same reason, a general business corporation cannot engage in the practice of chiropractic.

Recent Court Action

Since the year 2000, a number of payers have either threatened and / or filed suit against New Jersey physical therapy practices to recover up to six years of reimbursement made to the practices. The basis of these actions has been that the physical therapy practices were illegally structured as S-Corporations and included lay shareholders. These actions represent an extension to physical therapy in the long line of New Jersey cases relating to ownership and corporate structure.

Structuring a Physical Therapy Practice: Sole Proprietorship or a Professional Corporation

One such New Jersey Court held that it is violative of New Jersey statutes and regulations, as well as the New Jersey Corporate Practice of Medicine Doctrine, for a physical therapy practice to be incorporated under the New Jersey Business Corporation Act, (“Business Corporation Act”), N.J.S.A. 14A:1-1, et seq.. N.J.S.A. 14A:2-1 provides that in order to lawfully incorporate as a general business corporation, an entity must not be permitted to incorporate under any alternative statute unless the alternative statute permits the entity to also incorporate as a general business corporation. In 1969 the New Jersey legislature adopted the Professional Service Corporation Act, (“PSCA”), N.J.S.A. 14A:17-1 to 18 that provides that a general business corporation cannot provide professional services. “Professional service” is defined in N.J.S.A. 14A:17-3 as follows:

(1) “Professional service” shall mean any type of personal service to the public which requires as a condition precedent to the rendering of such service the obtaining of a license or other legal authorization and which prior to the passage of this act and by reason of law could not be performed by a corporation. By way of example and without limiting the generality thereof, the personal services which come within the provisions of this act are the personal services rendered by certified public accountants, architects, optometrists, ophthalmic dispensers and technicians, professional engineers, land surveyors, land planners, chiropractors, physical therapists, registered professional nurses, dentists, osteopaths, physicians and surgeons, doctors of medicine, doctors of dentistry, podiatrists, veterinarians and, subject to the Rules of the Supreme Court, attorneys-at-law; (emphasis added) (2) “Professional corporation” means a corporation which is organized under this act for the sole and specific purpose of rendering the same or closely allied professional service as its shareholders, each of whom must be licensed or otherwise legally authorized within this State to render such professional service; (emphasis added) (3) “Closely allied professional service” means and is limited to the practice of (a) architecture, professional engineering, land surveying and land planning and (b) any branch of medicine and surgery, optometry, opticianry, physical therapy, registered professional nursing, and dentistry; (emphasis added)
That Court held that for a group of licensed physical therapists to practice together in a corporate format, they must incorporate under the Professional Service Corporation Act. That holding was entirely consistent with previous New Jersey courts which have long held that general business corporations cannot provide professional services. See Unger v. Landlords Management Corporation, 114 N.J. Eq. 68 (Ch. 1933) and In re Education Law Center Inc., 86 N.J. 124 (1981). To do so is violative of the New Jersey prohibition of the Corporate Practice of Medicine Doctrine.
A physical therapist who wants to set up a practice has two options: set up either as a sole proprietorship OR as a professional corporation. A general business corporation is not an option. A physical therapist operating as a non-incorporated entity may only be partners with another licensee. A professional corporation can only be comprised of licensees. Non-licensees may not be a part of the entity. However, nothing in either the New Jersey Business Corporate Act N.J.S.A. 14A:1-1 et seq. or the New Jersey Professional Service Corporate Act N.J.S.A. 14A:2-1 et seq. prohibits the formation of a management services organization (“MSO”), often an adjunct to a professional practice. This must be a general business corporation.
One problem that often arises concerns the individual therapist who is employed by a physical therapy practice. Must the therapist set up a PC even when employed by the physical therapy practice? No, because the PSCA permits the therapist to operate as a sole proprietor. The therapist, however, must have a contract between the therapist’s sole proprietorship and the physical therapy practice which employs the therapist, but other than that, the therapist need not go any further. This requirement for a contract is specified in the Physical Therapist Licensing Act of 1983, and is discussed further on in this article.

Another Problem with Unlicensed Owners: Fee Splitting

An unlicensed owner of a corporation cannot employ or supervise licensed professionals such as physical therapists because this arrangement necessarily involves fee splitting, which is prohibited.
The prohibition on fee splitting contained in N.J.S.A. 45:9-37.21 provides the following prohibition:
No physical therapist or physical therapist assistant shall engage directly or indirectly in the division, transferring, assigning, rebating or refunding of fees received for professional services or pay or accept fees or commissions for referrals for professional services; however, nothing in this section shall be construed to prohibit physical therapists who are members of a professional association or other business entity, properly organized pursuant to law, from making a division of fees among themselves as determined by contract to be necessary to defray joint operating costs or pay salaries, benefits, or other compensation to employees. (emphasis added)
The ramifications of this statute are multiple: A physical therapist or physical therapist assistant shall not split fees with a non-licensee means that a non-licensee cannot share in the profits of the professional practice. In addition, the unlicensed owner of a corporation cannot employ or supervise licensed professionals, such as physical therapists. New Jersey courts have long supported this position by referring to the New Jersey Administrative Code N.J.A.C. 13:35-6.16(f) (3) (i), which provides that a practitioner with a plenary license shall not be employed by a practitioner with a limited license. A leading New Jersey case often referred to is Prudential Property & Casualty Insurance Company v. Midlantic Motion X-ray, Inc., 325 N.J. Super. 54 (Law Div. 1999) in which a chiropractor owned a mobile diagnostic testing facility and employed a plenary licensed physician to perform interpretations of testing. The Court in Midlantic Motion X-ray, Inc. held that the provider and the service combination as established between them constituted a violation of the statute and thereby rendered them ineligible to receive payments for services rendered to patients seeking PIP benefits from motor vehicle accidents. The regulations in the reported New Jersey cases deal with the interrelationship between unlicensed or licensed persons and plenary licensed persons in the medical field. Clearly the analogy can and is being carried over to the relationship between unlicensed persons and licensed physical therapists.
Every physical therapist providing physical therapy services, whether employed by a practice or not, is considered to be operating his or her own individual practice. Fee sharing may only be accomplished pursuant to N.J.S.A. 45:9-37.21, which provides, among other things, that in order for a physical therapist to share fees with an employing physical therapy practice, there needs to be two things in place: (1) a contract with the employer for purposes of sharing fees and (2) the employer with whom the therapist is sharing his or her fees is required to be owned solely by licensed professionals. The result is very simple and straightforward: the practicing physical therapist is not permitted to contract with a company organized improperly (see below) and is prohibited from entering into a contract with a non-licensee to share revenue from his or her physical therapy services.

Structuring Non-Licensee Involvement

Many New Jersey physical therapy practice entities may have lay ownership in one form or another. One might wonder whether there is a proper way to involve lay people with licensed physical therapists in such
entities. In order to answer this question, one must first understand the distinction between a Physical Therapy practice and the management of same.
A layperson, or any non-physical therapist for that matter, can never practice physical therapy. Therefore, these non-physical therapists neither “own” the physical therapy practice, nor do they own the professional services rendered in that practice. The layperson may own a management service organization (“MSO”), which provides such things as office space, equipment, supplies, non-licensed personnel, and billing and collecting services. Payment for such non-professional services, however, must be on a fee-for-service basis and not on a percentage basis. Such percentage-based agreements are often particularly tempting for the MSO because the potential revenue is unlimited, and it is likewise tempting for the Physical Therapist because their fee will vary with revenue, reducing cash flow concerns.
While such arrangements may appear to reduce financial risk to the PT, the net result of the arrangement is improper fee-splitting and the creation of a de facto partnership in the physical therapy practice. If such a partner is not a licensee, the arrangement itself, based upon NJ court decisions, will afoul of the law, creating potentially serious legal consequences for all.

Playing Jeopardy with Patients and Licenses
The real harms of non-licensee ownership are jeopardy to New Jersey consumers and threats to the licenses of the physical therapists. Licensed physical therapists are required to govern their conduct in accordance with New Jersey Board of Physical Therapy Examiners, (“Board”), regulations that are designed to protect the consumer. Non-licensees often do not feel compelled to follow the Board regulations because they believe that they themselves are not subject to the Board’s regulations.
The risks to licensees in working for nonlicensees is well demonstrated by the following true fact scenario: A licensee physical therapist was terminated by her nonlicensee owner (who also was operating a general business corporate to provide physical therapy services) because the licensee was concerned with issues of fee splitting and fee advertising. During an unemployment appeal the nonlicensee owner testified that he had no responsibility to operate his business in accordance with the Board’s regulations and therefore was within his rights to terminate the employment of the licensee notwithstanding the licensee’s concerns about possible regulatory violations. This demonstrates all too clearly the inherent conflict between licensees and their nonlicensee employers: licensees are required to adhere to Board regulations while nonlicensees perceive themselves as not bound to do so. We may view this as a conflict in ethics; however, it is very simply a conflict in regulatory oversight: the licensee acknowledges required deference to the Board’s regulations; the nonlicensee does not.
Risks to Physical Therapy Practice Entities
There are multiple risks to the physical therapy practice that is either set up with lay ownership and/or incorporated as a general business corporation. The greatest risk is that a health insurance payer will seek restitution of all payments made and treble damages including counsel fees. Under the New Jersey Insurance Fraud Prevention Act, (“Fraud Act”), N.J.S.A. 17:33A-4(a) (1), a person or practitioner violates the act if he “Presents or causes to be presented any written or oral statement as part of or in support of a claim or payment or other benefit … knowing that the statement contains any false or misleading information concerning any fact or thing material to the claim.” The Fraud Act provides that an insurance company can recover compensatory damages including attorney’s fees and costs and treble, or triple damages, may also be recovered under certain circumstances.
Risks to Individual Physical Therapists
Risks abound for physical therapists who permit their attorneys to choose a business entity that is improper, either with respect to ownership and / or practice structure. Physical therapists leave themselves open to claims of fraud if their attorneys select the wrong business entity. The measure of damages may be quite extensive if, as in this most recent case, the insurance company seeks (a) a return of monies paid to the improper entity, (b) a refusal to pay for any additional treatment to insureds, even though the treatment was authorized, (c) punitive damages in fraud and (d) attorneys’ fees and costs. These are the possible exposures against the physical therapist by the insurance carrier from selecting the wrong business entity.
A non-licensee can certainly consider a management service organization arrangement with the non-licensee owning the MSO as a general business corporation and contracting to provide nonprofessional services for the professional corporation that is solely owned by licensed professionals, provided that the parameters discussed above are carefully established and that the two business entities are clearly independent of each other.
In summary, failing to recognize the multiple implications of the Professional Service Corporation Act, and statutory fee splitting prohibitions may carry a high price tag for Physical Therapists. Ignorance on such issues could have fatal consequences for a practitioner and practice entity. When deciding issues of corporate structure and ownership, state statutes must be your first line of inquiry.

March Taking Care of Business Column by Iris – Watching Your Digital Footprint

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According to a Pew Internet report that tracked the use of the Internet in 2009, 44 percent of people polled used the Internet to check up on someone “whose services or advice they sought in a professional capacity.”

I always suggest that therapists “google” themselves and their practice names on a regular basis as a management tool to monitor their online reputation. For starters, you can see what type of first impression you are making on potential patients and referral sources. You can determine if you need to modify the privacy settings on any social media networking sites you participate in and whether you need to investigate the privacy policies of businesses with which you interact online.

Web sites enable patients to rate and review therapy practice interactions with no check on their accuracy. It is helpful to stay abreast of online reviews that your practice may have received. You can use them as a marketing tool when positive, as a way to pinpoint deficiencies when negative, and a barometer to measure when damage control strategies are necessary.

While we assume our patients will “google” us, how many therapists use Google to check out new or existing patients or potential staff members – and should we? There are many vantage points from which to look at this issue. A Google search is becoming more and more commonplace as part of the hiring process of new staff members, both clinical and non clinical. Informing a potential employee of that practice might be the most prudent approach – this gives you an opportunity to corroborate all information.

Could “googling” a patient ever provide useful information for you as a therapist? A recent Wall Street Journal health blog debated the privacy issue. Some medical professions argued that it should never be done. Others said it should be done as a matter of routine. Many thought they were entitled to know if a patient had a history of initiating law suits or questionable behavior.

Before embarking on a Google search, consider how such information will influence treatment, and how a therapist will ultimately use this information. If any information is obtained through a Google search, it is important to corroborate it. A health professional acting on unverified information may be at risk of practicing incompetently.”

The New Look of Competition

Here’s my latest Taking Care of Business column published in the OT Advance:

Taking Care of Business

I applaud AOTA President Florence Clark’s 2011 Presidential address (see www.AOTA.com) in which she discussed competition as it related to the practice of occupational therapy. Clark stressed that it is to our credit that we are compassionate, kind, and honest, but added that these values do not have to preclude competition. “Competition is not mean. But we can’t continue to let others define occupational therapy. That’s not playing nice-it’s playing dead,” she said.

Clark compared OTs to sleeping giants who must stop letting others muscle in. We need to be worthy collaborators rather than support personnel. As she noted, “victories are sometimes won through teamwork but always through competition.” Clark pointed out that in its best form, we compete with, not against others; the stronger the occupational therapy team members are, the better the outcomes.

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Competition vs. Service Substitution

An old adage is “to compare is to despair.” That does not have to hold true. Good can come out of looking around at other practitioners. Heidi Grant Halvorson, author of Succeed: How We Can Reach Our Goals, writes that upward comparison can be punishing and make you feel terrible . but also states that you can look upward to learn.

Downward comparison may make you feel superior, may remind you of your good fortune, but could also help you avoid the challenge to do better. To be competitive in today’s environment, you first have to have a good handle on who your competition is and what it has to offer.

I have found from consulting with therapists that they may not realize how competition in health care has changed over the years, most notably in the last five. Traditional, or direct, competition is typically what we are used to. A pediatric OT practice is in competition with another one in town, a physical therapy practice specializing in ortho competes head to head with another. But that condition is not very stable. For many years, Pepsi and Coke were direct competitors for the cola market, and they loved it! Why? Because they each had a 50-percent share of the cola market, they knew and understood each other, and had made peace (and profits) with each having half the market. Then something happened to rock their world. Along came water. The consumer began drinking water instead of soda, and act that we would call service substitution. Pepsi and Coke were blindsided; they knew how to compete with each other, but not with another product. Sound familiar?

Therapists need to realize the extent to which there is service substitution encroaching in health care. Many consumers are looking to other services much like the consumer turned to water. There are personal trainers, athletic trainers, life and wellness coaches, behavioral therapists, even posture coaches to name a few.

Clark shared her confidence that this is OT’s time, based on the rising incidence of polytrauma and TBI; and I would add that the fact that baby boomers now survive and live with many diseases, including cancer, can give our field momentum to be acknowledged and embraced by consumers. She suggested promoting areas where OT is already well recognized, including hand therapy, autism and “wounded warriors.” We can take a competitive edge by sharing published studies emphasizing OT’s effectiveness, increasing grant proposals to NIH, using our experience in home health for falls prevention and energy conservation, and “owning” the appropriate words in documentation to reflect OT intervention.

As holistic as our frame of reference is, we need to look at the whole picture. Make sure you know with whom you are competing so you can better strategically position yourself for long term success and recognition in this increasingly crowded market place.

Pepsi and Coke found a way – they started bottling water. I know we can do better than that!

Read About Some NYTherapyGuide Clients

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Over the last 10 years I have  consulted with over 600 practices in 37 states – ranging from solo practitioners, to   multimillion dollar therapy businesses. Nothing is more exciting than  to see a therapy practice grow from scratch, so, with their permission,  I am happy  to showcase some of the practices I have the privilege of working with. First up, two practices just getting started; consults focused  on options  for legal set up, as well as developing  a strategic marketing campaign and web site to get the ball rolling.

  • The ChattyChild, a new speech’language therapy practice located  in downtown  NYC,was started by Heather Lynn Boerner, M.A., CCC-SLP, T.S.S.L.D and  opened right after Labor Day. Heather’s goal is to work with children primarily from birth to 10, focusing on the medically fragile   population, in addition to children referred by the Department of Education and Early Intervention.  After only  3 months, she is already filling up her schedule!
  • Christine Vlahos, MSPT,  of Tappan, NY recently started a woman’s health practice called www.womenswellnessptandpilates.com.   This practice focuses on short term intervention for patients with acute and chronic orthopedic conditions, offering prenatal/post partum care, pelvic floor rehabilitation, medical massage and Pilates for both rehab and fitness.

Here is an OT practice that started out providing services to school aged children in their home.  This practice is continuing to grow,  has already expanded to offer school based services as well as services in Connecticut, Westchester and NYC!  And check out Angel in Motion’s new website!  Job well done!

 

What’s a New Grad to Do???

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This is the Taking Care of Business column appearing in the 8.15 edition of OT ADVANCE

What’s a New Grad to Do???
By Iris Kimberg, MS PT OTR

First jobs are like other firsts in one’s life-watershed events that have the power to  shape and influence a  future path and  direction. This past May I was contacted by many  newly graduated therapy students grappling with the “what’s next” question. How happy I was to advise them, not be them! Most students call me in regard to private practice – how soon can I start, what should I do, how helpful is it to work in another private practice?

For the overwhelming majority of students coming out of school ( with the rare exception being the student who pursued OT as a second career, pairing it with a compatible first career (ie. social work), no new grad is equipped with the dual set of clinical skills and business acumen that is required in private practice. I still think one of the best first jobs (especially if you have the luxury to let opportunity trump salary) is to work in a teaching hospital. Teaching hospitals still teach, and any new grad still needs to learn and get first hand experience in a structured setting where guidance and building a knowledge base is part of the job. Sound clinical skills must form  the basis of any therapy private practice that wants to build in long term success.

That said,  a new grad can  go work in a private practice, but it has to be the right private practice. In occupational therapy, most  OT private practices today are  either hand specialty practices or pediatric based, so for starters that should be a match. Some grads have a great head start because they already have done fieldwork placements in private practice.  Long time friend, colleague, and Utica College alum, Pamela Miller MA, OTR Fieldwork Coordinator  at Columbia University reports that she  routinely places students in private practices in  mostly level one and some level two placements.  It gives the student an opportunity to see a therapist not only treat, but also be involved in aspects of entrepreneurship unique to private practices.  Factors in placement  also include the extent of  supervision,  and the diversity of caseload to assure the student a well rounded experience.

Here is some considerations  for a  new graduate when contemplating a private practice based first job.  Remember that as much as the practice owner is  interviewing you, you are interviewing the practice owner to evaluate what you will glean from the relationship.

  1. Find out about the therapists who work in the practice ( including the practice owner) – how long have they been a therapist and in practice, what are their additional credentials?  What is the turnover rate of therapists at the practice – that can speak volumes about the practice.  Does the practice owner  exude passion about their craft?  Is this someone you think you could emulate, or someone you want to make sure you “don’t turn out like?”
  2. Try to talk with existing staff therapists – ask one question and see how long they take to answer- “What do you like about working in this practice?”
  3. Get specifics about the type(s) of patients who get referred to the practice, and who refers to them. Pediatrics means different things to different people.  Make sure you know what you are signing up for.
  4. Get specifics about what your potential job responsibilities  would be – do you get the sense that they are looking at you just in terms of billable hours you can bring in? How many patients are you expected to treat per day?
  5. What are the opportunities for learning at the job? Does the practice utilize group  patient reviews, and how will they supervise the work that you do?  Does the practice offer continuing education? Will you have the opportunity to work side by side with therapists or  are you flying solo all the time?
  6. What is your first impression of the practice?  What word(s) comes to mind? Dynamic, enthusiastic, or burn out?
  7. Answer this question – would you want to be a patient in this practice or refer a family member??
    If you cannot answer yes, you may want to reconsider taking the job.

Employment is a two way street, and a true give and take relationship. As new grads, you are generally fully of enthusiasm, unbridled determination, and ready to give 150% of your time and energy to a new job; the onus is one you to make sure of what you are getting  in return!

Managing Your Practice–The Need for a Policy and Procedures Manual

Having a policy and procedure manual is becoming a necessity, not an option, for private practitioners. While therapy department in hospital settings are mandated by the Joint Commission to have one in place, more practices are seeing that they also need to a way to systematically comply with all state and federal requirements, and manage day to day operations. While the core of any private practice is clinical care, an efficient and compliant back office business operation is now the backbone and infrastructure from which services are rendered. Having defined policies and procedures can protect your practice, and serve as a valuable tool for risk management and quality assurance.

Many insurance carriers now require that participating providers have a policy and procedure manual in place, as do many government funded programs, and contractual bids for therapy services. The penalties imposed on practices for deficient or improper billing, coding, receipt of funds, kick-backs and insurance fraud are warning signs that every practice needs to have in place, policies and procedures to ensure consistently compliant operations. Without defined policies, staff are left to make them up as they go along, with practice owners back pedaling to institute them after, not before, they are needed.

Policy versus Procedure

A distinction needs to be made between a policy and a procedure . A policy will reflect the guiding philosophy and general rules that will ultimately govern procedures. Policies are wide reaching expectations upon which action oriented decisions will be made. Essentially, a policy will determine the “who, what, when and where” about a particular aspect of a practice. A procedure will set forth, in detail, a specific way to accomplish an action that becomes a method for doing business. Procedures may describe in a step by step fashion exactly how to carry out a policy. So while a No Smoking policy may state that all areas of the private practice including waiting treatment rooms are designated as non smoking areas, the procedures for enforcement will detail the mechanism for enforcement including signage and what to do in the case of violations.

What to Include

Your manual will depend on the specifics of your practice, and you should begin by developing a checklist. Remember that this is not the place to include clinical protocols. Policy and procedure manuals should be written in user friendly language, emphasizing expectations. The more accessible you make it, the more likely it will be used, so consider a hard bound and online version. Generally, it should include the following sections:

  • Client Processes – Registration and intake for new patients, insurance verification, scheduling, and referral management, permission authorizations, patient rights
  • Payment Processes – Payment schedules, fee structures, assignment of benefits, management of co-payments, deductibles, co-insurance, refunds, credit card/check management and verification, collections, hardship determinations
  • Coding/Billing/AR and AP Processes – Typical code sets ( ICD-9 / CPT), submission of claims, use of ABNs, therapy caps, electronic and paper claims processes, management of EOB, deposit management, payment receipt, appeal of denied/pended claims
  • Records and Information Management – Initial and ongoing treatment note writing guidelines, patient record retention and storage, HIPAA and FERPA compliance, identity theft guidelines, disaster recovery plan, record review
  • Miscellaneous – abuse recognition and reporting, risk audits and assessments, satisfaction surveys/call backs, IT system maintenance and back up, human resources management, employment guidelines and handbook, infection control and universal/standard precautions, staff screening and training, guidelines for yearly manual review and revision.

There is no value to a manual that is outdated or irrelevant. Any manual should be regularly reviewed and updated , used to train employees, and serve as a reference guide for the day to day operations of your practice. You may need to add policies and procedures as your practice grows, or as state and/or federal regulations change over time. Including staff in the yearly review of your manual can help foster their commitment to its use. Having a usable up to date manual can help you meet and reflect your compliance with applicable state and federal requirements.

A Take on The New Persona of Occupational Therapy

I knew something was up when I received 20 telephone calls and 15 urgent emails by 7:30 AM on February 25, 2010. An article entitled, “Watch How You Hold That Crayon”, focusing exclusively on occupational therapy was published on the front page of the Style Section in my hometown paper, the prestigious New York Times. This last year had been a challenging one for many private practitioners in New York, and other parts of the country. The uncertainty of health care reform loomed large, as did the persistent recession. My message all along had been to keep your eyes open, because no matter what, healthcare was changing, and so were our patients. We were shifting from a health care referral system to a consumer choice system, as competition for healthcare dollars increased. With this in mind, one of my main focuses for the past twelve months had been on helping therapists establish new and effective marketing campaigns, with the goal of focusing on image and consumer education to increase awareness of our services. Was this article an opportunity to put my preaching into practice?

Publicity and advertising are two different entities, and the best marketing plans have a mixture of both. The old adage, Advertising you pay for, publicity you pray for is only true if it is publicity you want. Usually, our field usually only gets bad publicity for a rare billing scandal, and unfortunately a NY OT was arrested in November for billing fraud and charged with grand theft larceny. This particular article was troubling at first read for how it portrayed therapists who helped students refine handwriting techniques, grips, and other fine motor skills. The gist of this article was that ”…in affluent neighborhoods in and around New York, occupational therapists have taken their place next to academic tutors, psychologists, private coaches and personal trainers — the army that often stands behind academically successful students.” Many of the therapists who contacted me were outraged, and felt that the article belittled the professional, painted them in a negative light, and trivialized their work.

I saw some positives about the article . Occupational therapists are really starting to connect with the public, consumers are beginning to know us, and our horizons are being broadened professionally. While this may not be germane to all OTs, more and more OTs are seeing new applications of our skill sets and a broadening of the scope and capacity of our practice, all within the framework of the individual state practice acts. Some of us may choose to work with people who may not have a diagnosis per say, but still desire assistance to achieve their maximal physical and mental functioning in daily life tasks. In this day and age when more and more people are seeking enrichment and refinement in all facets of their lives, and wellness is a trillion dollar industry, many OTs may have the skills and fortitude to capitalize on this trend in a professionally sound manner.

I am happy the NY Times wrote the article because it opened a dialogue. I do wish the article appeared in the Science Section instead of the Style Section of the NY Times, but I see it as the beginning of an opportunity. If members of the profession are not happy about the way in which OT was portrayed, we can strive to set the record straight, and showcase our expertise and competence in a different manner. The public persona of OT is ours to mold, and each of us who goes out and practices the profession is an ambassador for the field. Just as important as the article itself were the more than 130 reader comments that the article generated. The overwhelming majority of those were from parents and educators all attesting to the positive attributes of OTs who have helped children improve their fine motor skills, hone their handwriting abilities, succeed and stay on target in school, and help uncover undetected issues.

I invite you all the read the article, and the reader comments, and draw your own conclusions.

Health Care Reform and the Private Practitioner

The health care dollar pie is a simple three piece pie – one piece for patients, one piece for providers, and one piece for insurers. What has never been simple is understanding the sizing of the pieces – over time, we have watch the patient and provider pieces shrink, while the insurer piece grow. Now that the six month anniversary of the signing of the Patient Protection and Affordable Care Act(PPACA), commonly known as Health Care Reform has passed, we are beginning to see a number of its provisions take effect. The pieces of pie are being reformatted. No one can say definitively how healthcare reform will ultimately impact private practitioners, but all indications are that it should be a “boon” to providers and patients alike. It is a good idea for therapists and patients to familiarize themselves with the different provisions as they begin to unfold and take effect.
Here are some new provisions now in effect:

  1. Insurance carriers can no longer exclude coverage for children / dependent policy holders under the age of 19 with pre-existing conditions . This is a huge development, because in the past, many children born with developmental delays were denied coverage based on this premise. This also means families of children with disabilities can now change their policy without fear of losing coverage for their child. The White House estimates 72, 000 uninsured will gain coverage because of this.
  2. Insurance carriers can no longer impose lifetime limits on benefits. According to the N Y Times, this will extend coverage to 20, 400 people that may exceed their limits each year.
  3. Anyone who previously reached his or her lifetime maximum on an existing policy can re-enroll. Restrictions on annual limits have begun, but will not be eliminated in full until 2014 . Additionally, insurers will no longer be able to drop insurance contracts(technically called rescissions) if they discover a technical error on their application. Rescissions now require a 30 day advance notice and are limited to fraud or intentional misrepresentation of material fact.
  4. Young adults can stay on their family health care plan until they turn 26 , regardless of student or marital status. (Certain states have extended this until age 29).

These provisions alone clearly will redistribute the pie pieces and offer more to patients, and in turn, providers. This new population, previously denied service, will seek out their new benefits, and this can increase demand for our services. Remember though, that the law is just one part of reform- there will be much needed regulatory work to be done to implement the new coverage.

Another provision also in effect concerns preventative care. Now, certain measures, recommended by a task force appointed by the U.S. Department of Health and Human Services such as colonoscopies, immunizations and mammograms must be covered without co-payment.

The parameters of preventative care, and what it will encompasses in the coming years have not been fully defined ,and, at the moment, do not include “lifestyle intervention services”. Many anticipate that lifestyle changes as a preventative measure will be among the future initiatives. OT are known to address prevention initiatives such as reducing falls, improving physical activity to mitigate chronic disease and secondary health conditions, and tailoring wellness programs for populations that have chronic conditions and disabilities, so we are well positioned to lead in this area. We can provide insight and interventions to increase physical activities among appropriate patients that will reduce excess body mass, improve health status, and reduce associated chronic disease risk. On the community level, we can work to offer evidence–based prevention and wellness. It is key to stay informed so that we can fully participate in health care reform, and work to carve out our piece of the healthcare dollar pie.

If Disney Ran Your Practice

Summer is a season ripe with rites of passage and watershed moments, often accentuated by firsts and, if you are lucky enough, with love. Unfortunately, my rite of passage this summer was at the opposite end of the spectrum. My beloved 90-year-old dad died after a short battle with an aggressive cancer.
Like many therapists, I am the “go-to” person in my family for health care. My dad became a patient of the “grand poobah” of lymphoma. He was admitted to a prestigious NYC hospital, one dear to my heart-I was born there, as was my daughter, and, sadly enough, my dad died there 12 days after his admission.

I spent 12 days in the hospital with my dad-the longest time I have been hospital based since my days as a staff OT back in the 80s. Twelve days in the hospital taught me a myriad of things: morphine drips are overrated, it is difficult to turn an ICU into a hospice unit, hospital food is still horrible, and face-to-face contact with the primary physician by law can be as little as 3 minutes per 24 hours.

Above all else, I learned the lack of hospitality in the hospital setting still existed. When I realized I could not alter the outcome of my dad’s hospital admission, my thought turned to how I could improve the experience, not only for him but for our family as well. I knew he could not get better, but I wanted him to feel better. This meant hanging up family photos, bringing in comfortable down pillows, having colleagues come in to provide massage and Jin Shin Jyutsu, getting a barber to give him a bedside shave and a haircut, and making sure chocolate milkshakes were delivered twice daily.

If Disney Ran Your Hospital: 9½ Things You Would Do Differently by Fred Lee is a must read for all health care administrators and providers. A main premise of the book is that we have to acknowledge that hospitals not only provide a service or product, but also an experience. Service happens outside of you, while an experience happens within you. It is the quality, consistency and substance of that experience which will likely become the hospital’s primary differentiator. Lee explains how best to implement this philosophy.

The goal is to find those approaches that foster the best behavior in staff while providing the best emotional experience for patients. He breaks down the pillars of the Disney experience and applies them to a hospital setting: the importance of patients’ perception of the care they are receiving, how courtesy may be more effective than efficiency, why patient loyalty is more important than patient satisfaction, and even how imagination (the hallmark of Disney) has its place. If you can imagine what your patient and his family is going through, you are growing your capacity for compassion.

When we find ourselves on the other side of the equation, getting care instead of giving it, it is usually an enlightening experience. Going forward, I know I need to give guidance to therapists and their staff on ensuring that the experience we create is the cornerstone of the service we provide.

Here are some articles and evidence-based research on the topic:

This column is dedicated to my Dad who died 7.10.2010

Preparing for Tax Time

This column does not replace individual consultation with an accountant. It is intended to provide basic information so that you can become informed and be an active participant when consulting with professionals. The information presented is intended for educational and informational purposes only.

With tax time fast approaching, many of the emails I have been receiving are about what expenses therapists who are either independent contractors and/ or self employed can legitimately deduct on their taxes. For starters, any expense you are thinking about deducting must be what is considered “ordinary and necessary” in the course of providing therapy services. Additionally, the expense must be deemed “reasonable”. I have complied a basic list of what typically can be considered legitimate business deductions, focusing on those deductions that generally create the most confusion for therapists.

Rent / Sublease fees /Use of Home Office

If you rent or sublease space to provide therapy services, your costs are fully deductable.

The issue of the home office is more complicated. According to the IRS, the fundamental requirements to qualify for home office deductions include that you exclusively and regularly use that part of your home for business purposes. Many therapists do not treat patients or meet with potential clients or referral sources in their homes. But your home can still be deemed as your principal place of business if you conduct management and/or administrative activities related to your practice solely from your home, and not from any other fixed location. For example, you can do home care, or even sublease treatment space at another therapists’ office, but if you do all your billing/ bookkeeping / follow up telephone calls/ scheduling from your home office, you would qualify for pro-rated deductions for that portion of your house. The use of that part of your home must be continuous, not occasional. The computer you use in your home office should not be the computer you use for personal emails.

Generally, the qualified deductable amount depends on the percentage of your home that is used for business. Exclusive business use of a 20x 10 foot bedroom within a 2,000 square foot house would qualify you for a 10 percent deduction of your rent and associated utilities ( gas, electric, land line and cell phone, internet access, pagers).

If your gross income from therapy work is less than the total business expenses you have, your deductions will be limited. The IRS has a specific form and worksheet, #8829 where you can calculate this. If you find that your deductions for a particular year are limited, you might be able to carry the deductions and apply them to next year’s return. There is also a helpful IRS publication #587 that details home office rules.

Bad Debt

If a patient or insurance carrier owe you money for services rendered , and you have been unsuccessful in collecting your fees, you can deduct that amount as “bad debt”. Some private practitioners knowingly bill an insurance carrier a higher fee than is in the fee schedule, or that they have contracted for in order to generate “balances due” which they will later claim as bad debt. This is a highly questionable business practice. It may actually be viewed as insurance fraud and in my experience, does not bode well during an audit.

Car Expenses

Most therapists who do home care use their car both for personal and business use. If your vehicle is not used 100% for business, deductions will have to be pro-rated, but can include parking fees, tolls, and even interest if you have a vehicle loan. Discuss with your tax preparer if you are better off using actual expenses or the standard mileage rate ( which in 2010 is .50cents). It is necessary that you keep a detailed log for mileage which includes number of business miles driven, date, and purpose. Home care therapists would have to include detailed logs related to home visits.

Insurances

You can deduct the full cost of malpractice, general liability, worker’s compensation, as well as 100% of your personal health insurance premiums

Legal and Professional Fees

Any fees you pay to an accountant, attorney or business advisor are fully deductable

Licenses/ Professional Memberships

All professional license fees and membership fees to national and regional professional organizations, including subscriptions to trade magazines, professional journals are fully deductable.

Other

Postage, bank charges, entertainment including meals ( usually at 50%), participation in continuing education, charitable donations